We get questions all the time about how our custom pet products work. Here’s what we can tell you right off the bat - it’s simple, it’s fast, and it’s absolutely paw-some! Our goal is to get you the most purrrrfect products possible, so you can carry your pet with you wherever you go.
Here are 5 most frequently asked questions about our custom pet products:
1. What type of image file should I provide?
You should provide .jpg or .png files ONLY to ensure the highest quality pic of your pet.
2. What type of photo creates the best results?
Your pet’s face should be fully visible from the front and prominently displayed in the photo for the best results!
If the photo is from the side, only the portion of your pet’s face that is visible in the photo will be printed on the product. Please use a high resolution photo (1 MB+) with good lighting to identify any distinct features of your pet. We also recommend that you avoid photos that involve your pet wearing something on their head (i.e. hat, bow, etc.).
Here’s an example of a paw-some pup upload for 10/10 results:
3. Do I need to crop the photo?
Nope! Our artists will use state-of-the-art software to crop out their head, but make sure you provide the highest resolution photo possible.
4. How many pets can I include in my photo?
Please submit a photo that includes one or up to two pets. This will ensure you receive the highest quality product. If you have more than two pets, we recommend that you purchase separate items and upload a different photo for each additional pet. Click here for more tips on how you can get more than one pet on your custom product.
5. Can I submit a photo of something other than a dog or cat?
Absolutely! We love alllll da pets - doggos, cats, birds, bunnies, hamsters, etc. Just make sure to follow the FAQ on what type of photo will create the best results.